Company A - Electronic Forms |
Project Summary
- Wanted to move away from paper forms and faxing
- Shift to electronic forms and electronic distribution
- Needs to more efficiently share, retrieve and archive forms
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Project Results
- Created Fillable PDF forms
- Efficient distribution via fax, email and downloadable from the company website
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Company B - Tradeshow Wireless Order Taking |
Project Summary
- Needed to keep up with the fast pace of tradeshow buyers
- Needed to shorten the order taking process
- Paper order taking was too slow and sometimes inaccurate due to the growing selection of handbags and accessories, each having its own SKU
- Losing potential customers due to inefficiciencies
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Project Results
- Worked with Company B to evaluate options and layout project scope
- Deployed end-to-end wireless mobile order taking solution with wireless handhelds with barcode readers
- Scanned SKUs means less room for error
- Electronic signature capture for immediate order confirmation
- Wirelessly printing the entire electronic order with the customer's signature for mutual reference
- Wirelessly sync orders back to accounting software
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Company C - Time Management System |
Project Summary
- Needed a way of tracking time spent on client projects (billable time)
- Wanted employees to efficiently input, categorize and provide comments on billable time
- Wanted employees to also electronically input and submit expenses including mileage
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Project Results
- Deployed browser-based time management system
- Employees enter their own time againt client projects, enter their own expenses and mileage
- Time, expenses and mileage are submitted for approval
- Reports provided insight on productivity and how to better manage resources
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Company D - Online Ticketing System |
Project Summary
- Needed a simple way of streamlining support requests and tracking support progress
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Project Results
- Proposed and implemented an online support ticket system accessible via a web browser
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Company E - e-Newsletter Campaigns |
Project Summary
- Wanted a simple and cost effective way to expand existing marketing strategy.
- Wanted a direct and proactive way of notifying customers of promotions and news.
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Project Results
- Reused wording and images from existing print-based marketing to create cost effective e-Newsletter campaigns
- Used the e-Newsletter as a way to stay in contact with customers on a more regular basis
- Provided insightful reports on:
- Who opened the newsletter and how many times
- Which links in the newsletter were clicked and how many times
- Created a simple sign-up link on Company E's website for adding more people to the newsletter list
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Other Services
